Lifestyle

StubHub Is Paying $10 Million Back to Ticket Buyers. Here’s How to Claim It.

By Curtis Jones · April 30, 2026

StubHub has been adding fees to ticket prices at checkout for years — fees that weren’t visible when you first saw the listing price. A settlement reached with state attorneys general is now requiring the company to pay $10 million back to buyers and permanently change how it discloses its charges.

The settlement, reached with a multistate coalition led by the attorneys general of New York and several other states, resolves allegations that StubHub engaged in deceptive pricing by advertising ticket prices that did not include mandatory service fees, order processing fees, and delivery charges — costs that appeared only at the final checkout screen, after a buyer had already invested time selecting seats and proceeding through the purchase flow.

The practice, known as drip pricing or junk fee pricing, has become one of the most common consumer complaints in the event ticketing industry. A buyer sees a $75 ticket, clicks through multiple screens, and arrives at checkout to find a total of $115 — a 53% increase from the advertised price. By that point, most buyers complete the purchase rather than start over.

StubHub is not the only platform to face this kind of challenge. Ticketmaster settled with multiple state attorneys general over similar practices in 2024. The FTC has moved against hotel booking sites and rental car companies for comparable checkout-surprise pricing. StubHub’s settlement is the latest in an accelerating pattern of enforcement against companies that rely on late-stage fee disclosure as a revenue strategy.

Under the terms of the settlement, StubHub must display the full price of a ticket — including all fees and charges — at the first point of listing, before a buyer clicks through to a product page. That requirement takes effect on a timeline negotiated with the settling states. Violations going forward can result in additional financial penalties.

The $10 million in consumer relief will be distributed to eligible buyers through a claims process. To be eligible, you must have purchased tickets on StubHub during the covered period — which spans several years prior to the settlement — and paid fees that were not disclosed at the initial listing price.

Unlike the Capital One and Blue Cross Blue Shield settlements currently in distribution, this one requires a claim form. Eligible buyers will need to submit a claim at the official settlement website, which will be announced by the attorneys general offices managing the distribution. The deadline for claims has not yet been announced.

If you purchased StubHub tickets and experienced undisclosed fees at checkout, watch for announcements from your state attorney general’s office about how and when to file. The settlement site will be the official source — be cautious of any third-party sites offering to file claims on your behalf for a fee.